Vw108 takes your privacy seriously. This document clearly explains how we collect, use, and protect the personal information of every member.
Six core principles that underpin how vw108 handles every member's personal data.
All data transmitted between your device and vw108's servers is protected by industry-standard 256-bit SSL encryption — the same level of protection used by Malaysia's leading banking institutions.
Vw108 has never sold, rented, or disclosed member personal data to third parties for marketing purposes, and never will. Your information belongs to you, and you alone.
We only collect data that is strictly necessary to deliver our services. No excess data is collected, and every data category has a clearly stated purpose.
Only vw108 staff who require access to specific data in order to perform their duties are permitted to view it. All access is logged and audited on a regular basis.
Every vw108 member has the right to access, correct, request a copy of, or apply for deletion of their personal data — and we fully respect these rights.
Vw108's privacy policy is built to internationally recognised data protection standards, ensuring a level of protection on par with leading global platforms.
This Privacy Policy describes how vw108 ("Platform", "We") collects, processes, stores, and protects the personal information you provide when using our platform. This document applies to all registered members, users browsing our website, and anyone who interacts with vw108's services in any capacity.
By registering an account with vw108, making any transaction, or continuing to use the platform after the effective date of this policy, you acknowledge that you have read, understood, and agreed to the privacy practices described in this document.
Vw108 is the data controller responsible for your personal information. We are committed to ensuring that your data is handled with the utmost respect, transparency, and in accordance with rigorous international data protection standards. Your trust is the foundation of our relationship, and we do not take lightly the confidence you place in us.
Important Note: This Privacy Policy should be read together with vw108 Terms & Conditions. Together, these two documents form the complete agreement between you and the vw108 platform regarding the management of your personal information.
Vw108 collects personal data through several different channels — primarily through the account registration process, ongoing platform usage, and interactions with our customer support team. Below are the categories of data we collect and the purpose of each:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad number | Registration form, identity verification |
| Contact Data | Malaysian phone number, email address, residential address | Registration forms, profile updates |
| Financial Data | E-wallet details (TNG, GrabPay), bank account numbers, transaction records | Deposit & withdrawal processes |
| Usage Data | Activity logs, betting history, games played, session duration | Automatically during platform use |
| Technical Data | IP address, device type, operating system version, web browser | Automatically via cookies and server logs |
| Communication Data | Live chat records, support emails, user feedback | Interactions with the support team |
Vw108 does not directly collect credit or debit card information — all payments are processed through secure third-party payment gateways, namely Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. We also do not store your e-wallet PIN or password in our systems.
Every piece of data we collect serves a clear purpose. vw108 does not collect data "just to have it" — every use of data is intended to improve our services to you or to fulfil relevant legal obligations. The following are the primary purposes for which your data is used:
Marketing: vw108 may use your email address or phone number to send you information about promotions, bonuses, and new offers that may interest you. You can opt out of marketing communications at any time by updating your preferences on your account profile page or by contacting our support team.
Vw108 does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. This is an absolute commitment we have never compromised on. However, there are limited circumstances in which data may be shared with certain parties:
To operate the platform, vw108 works with select third-party service providers. These include payment gateway providers (for processing transactions via Touch 'n Go, GrabPay, DuitNow, and others), cloud service providers for secure data storage, and live casino gaming technology providers. All third parties are bound by strict confidentiality agreements and may only use your data for purposes specified in their agreements with vw108.
Vw108 may be required to disclose your personal data to the authorities upon receipt of a valid court order, an official request from a law enforcement agency, or where disclosure is necessary to comply with applicable law. In such circumstances, we will notify you in advance where legally permitted to do so.
In cases involving fraud, platform abuse, or suspected criminal activity, vw108 reserves the right to share relevant information with law enforcement agencies or our legal counsel to protect the interests of the platform and its legitimate members.
Cross-Border Data Transfers: In some cases, your data may be processed on servers located outside Malaysia. In such situations, vw108 ensures that a level of data protection equal to or higher than Malaysian standards is fully maintained.
Vw108 invests seriously in security infrastructure to keep your personal and financial data protected at all times. We go beyond minimum compliance — applying the same security standards used by major financial institutions and banks in Malaysia.
While we take all reasonable steps to protect your data, no system is 100% secure against every threat. In the event of a data breach that may affect you, vw108 is committed to notifying you in a timely manner and taking appropriate remedial action.
The vw108 website and app use cookies and similar tracking technologies to enhance your experience, analyse platform usage, and ensure key features function correctly. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Ensures that core platform functions — such as account login, betting sessions, and security features — operate correctly. These cookies cannot be disabled. | Session / 30 days | |
| Collects anonymised data on how visitors use the platform to help us identify issues and improve performance. | Up to 2 years | |
| Remembering your preferences — such as language, display settings, and game choices — to deliver a more personalised experience. | Up to 1 year | |
| Helps us understand how members use the platform so we can improve our products and overall user experience. | Up to 2 years |
You can manage cookie settings through your web browser. Most browsers allow you to view, delete, or block cookies. Please note that disabling essential cookies may affect the functionality of the vw108 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.
Vw108 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required to meet legal obligations. Once data is no longer needed, it will be securely deleted or anonymised in a manner that prevents re-identification.
When you request data deletion or close your account, vw108 will process the request within 30 business days. Please note that some data may need to be retained longer to fulfil legal obligations, even after account closure.
As a vw108 member, you have a range of rights regarding your personal data, all of which we take seriously and respect in full. The following are your key rights and how to exercise them:
You have the right to obtain a copy of all personal data we hold about you. Data access requests can be submitted via email to support@vw108.wine and will be processed within 30 business days.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction promptly. You can also update much of your information directly through your account profile page.
Under certain circumstances, you have the right to request the deletion of your personal data. Please note that this right is subject to legal data retention obligations that are binding on us.
You may request that we restrict the processing of your data under certain circumstances — for example, while you are disputing the accuracy of data we hold.
You have the right to receive your personal data in a machine-readable format to facilitate transfer to another service provider, should you choose to do so.
You have the right to object to the processing of your data for direct marketing or analytics purposes at any time. Objection requests will be processed within 7 business days.
The vw108 platform is strictly limited to users aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
If we suspect that a child's personal data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect that their child has registered for or used the vw108 platform are urged to contact us immediately at support@vw108.wine so that prompt action can be taken.
Parental Responsibility: vw108 encourages parents and guardians to monitor their children's online activity and to use parental control tools available on devices and web browsers to prevent access to gambling websites.
Vw108 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The latest version of the Privacy Policy will always be accessible on this page, and the most recent update date will be clearly stated at the top of the document.
For significant or material changes that affect how we handle your personal data, vw108 will endeavour to provide advance notice via your registered email address or an in-platform notification. We encourage you to review this page periodically to stay informed about how your data is handled.
Your continued use of the vw108 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 8.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out. Our data privacy team is ready to assist you.
For requests related to your rights as a data subject — such as data access, correction, deletion, or objection — please send us a written request by email with the subject line "Data Privacy Request" so it can be promptly directed to the responsible officer. We are committed to responding to all privacy-related enquiries within 5 business days.
For general platform enquiries or technical issues, vw108's Malay-speaking customer support team is available 24 hours a day, 7 days a week via in-platform live chat or by email at support@vw108.wine.
Privacy isn't just a policy we put on paper — it's a value that guides every decision we make. If you have any doubts about how your data is handled, how we protect your financial information, or simply want to know more about your rights as a vw108 member, feel free to talk to us.
Our Malay-speaking support team understands the needs of local Malaysian players and will ensure every query you have is answered clearly and transparently. No question is too small or too trivial — your trust is our top priority.
For urgent account security concerns — such as suspected unauthorised access or suspicious transactions — please contact us via live chat immediately. Our team is available around the clock, 24 hours a day, to protect your interests.
For enquiries related to privacy, data rights, or any account issues.
support@vw108.wineAnswers to the most frequently asked questions about privacy and data protection at vw108.
This Privacy Policy forms part of the overall agreement between you and vw108, and should be read in conjunction with Terms & Conditions and policy Responsible Gaming us. By using the vw108 platform, you agree to all policies set out in these three documents. If you have any questions, feel free to contact us at support@vw108.wine at any time.